Warranty
-
Leash & Collar Warranty:
- We spend a lot of time and effort in finding the best products to make our gear.
- That is why our warranty provides free warranty of up to 60 days on repairs & defects in our materials and craftmanship on our leashes and collars for as long as it is offered by our manufacturers
- “Hardware” covers buckles, snaps, rivets, screws or D-rings but not strap keepers as those are not a structural item of your collar.
-
Limitations:
This warranty covers defects in materials and craftsmanship only.
- It does not cover normal wear and tear, cosmetic damage, damage caused by your dog or third party or any other event beyond our control.
- Normal wear and tear includes scratches, scuff marks or natural aging of hardware including rust or tarnishing.
- Damage caused by your dog or third party are for example broken D-rings, buckles or BioThane® that have been ripped due to undue stress, such as using the collar/leash for tie out, items that have been chewed by your dogs or items that are ill-suited to a particular size/breed of dog.
- To start a warranty repair claim please contact us at noseandhearts@gmail.com first so we can assign a repair claim to you.
- We will require a picture or video of the defective part before we can process your claim.
- Items shall be repaired or replaced at the discretion of Nose & Hearts Scentwork Supplies. Please contact us at noseandhearts@gmail.com prior to shipping any items back to us.
- For the how to exchange your items, see section 1.2 Exchange Process under the "Refund Policy" page.
-
Disclaimer:
- Please inspect all of your gear before use regularly for fit as well as any wear and tear that might compromise its strength or safety.
- Nose and Hearts Scentwork Supplies is not to be held liable for any damages whatsoever, including but not limited to: defect in material or workmanship, misuses or improper use of products, accident or death regardless of the cause, negligent or faulty design.
- Each consumer is responsible for determining the suitability of all products for their individual situation and needs. The consumer accepts all responsibility by purchasing and using these products.
- This warranty is subject to change any time without notice
-
General
- We’re a small business committed to your satisfaction, and we understand that every situation can be unique. Let’s work together—please don’t hesitate to reach out with any concerns, and we’ll do our best to make it right.